Prosupport FLEX pro PC

Ideální řešení pro zákazníky s interní správou IT

Dell ProSupport Suite for PCs

Feature comparison

Basic Hardware ServiceProSupportProSupport PlusProSupport Flex
Technical support through phone and onlineBusiness hours24x724x724x7
Hardware repair modelVariesOnsiteOnsiteOnsite
Direct access to in-region ProSupport engineers 
Priority Access
Single resource for software and hardware expertise 
Command center monitoring and crisis management 
Support Assist & TechDirect technology enabled features for your Dell fleet:
  • Self-service case management and parts dispatch
  • Proactive automated issue detection, notification and case creation
  • Visibility of asset base for easy management and alerts
  • Early detection of performance issues with hardware and software utilization
  • PC optimization through remote resolution (including BIOS & drivers)
  • Predictive automated issue detection for failure prevention
Service Account Manager, support history and contract reporting  
Hard drive retention after replacement  
Repairs for accidental damage like drops, spills and surges  
Additional services (parts locker, onsite diagnostics, ets.)   Optional

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